Online Shipping Policy

Published: May 2021

This Online Shipping Policy is provided to you by True Tone Speakers (“True Tone” or “we”, “us”, “our”), consisting of True Tone Speakers, Gerard Doustraat 97 B Amsterdam 1072 VN, Netherlands, with KVK registration number 81640358.

  • True Tone Speakers offers shipping of products purchased on our Website to the following locations: Europe, United Kingdom, United States, Canada, New Zealand and Australia. 
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  • We offer free shipping, delivered import duties paid to the following locations; Europe, UK and New Zealand. Note – we will not be responsible for extra handling or administration fees that can be applied by local authorities. 
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  • True Tone Speakers has the risk and liability for damage to the goods during transport when delivering until you or someone appointed by you have taken physical possession of the goods.
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  • If you choose to return the goods regardless of the situation you will have the risk and liability for damage to the goods during transport when returning until True Tone Speakers has taken physical possession of the goods.

Should you have any questions in regards to our shipping process, do not hesitate to contact our Customer Support.