Online Returns Policy

Published: May 2021

This Online Return Policy is provided to you by True Tone Speakers (“True Tone” or “we”, “us”, “our”), consisting of True Tone Speakers, Gerard Doustraat 97 B Amsterdam 1072 VN, Netherlands, with KVK registration number 81640358.

To feel safe when shopping online at True Tone Speakers, we offer you to exchange or return your product for a refund within 30 days of receipt of your online order.

  • Under the customer legislation, we grant full right of cancellation should you regret your purchase within 30 days of receipt of your online order.
  • In case of refund, the original amount paid for the returned True Tone Speakers product(s) will be refunded, when we have received the product(s) for such return.
  • If the returned goods are not substantially in the same condition and quantity as delivered by True Tone Speakers, an amount equivalent of the diminished value of the product will be deducted from the payment to be refunded.
  • Opened boxed item(s) may be considered for a full refund where the products are left intact in their original packaging that contain the products.

 

Should you have any questions in regards to our return process, do not hesitate to contact us.